*All sales are final. All orders are shipped with United States Post Office or UPS. Other carriers may be used if requested. Pasifika Drums and Repair are not held responsible for lost, damaged, or stolen items once they leave our facility. No refunds or replacements can be made for the reasons listed above. Full amount insurance is added to all orders and shipping costs. Additional insurance or certified signatures can be requested and added at buyers expense
*Estimated completion dates are disclosed in the initial correspondents. Typical turn around time can date anywhere from 16-20 weeks (business days only) depending on our work load at the time of purchase. Changes and delays may occur during the fabrication process and customers will be notified ASAP. Accommodations can be made for customers with a dated deadline but no refunds can be made if accommodation can not be met.
*Full payment is required to begin all orders with a balance under $1000. 50% or higher deposits can be made to start all orders with a balance of $1000 or more, with the remaining 50% payment to be made before we ship the orders. The remaining balance must be paid in full within 14 days of the projected completion date from when the order is placed. Failure of payment or communication could result in complete loss of your order and would result in the order having to be re-placed and paid in full at that time. Customers not wanting to replace their order will be refunded 50% of their deposit. International orders and custom/personalized orders require full payment before production begins.
* Buyers who have made arrangements to take possession of the order before full payment is made, acknowledge that the final payment is to be made within 14 days of the projected receiving date or previously disclosed date of ____________. *Repairs: All repairs can be dropped off or shipped to us. Customers are responsible for the costs of shipping to and from our facility. Pasifika Drums and Repair is not held responsible for any damages or losses that may occur to the drums during initial shipment to our facility. All drums are shipped back with the same carrier as initial shipment unless noted otherwise. Full payment is required to begin repairs. Drums not picked up within 30 days may be discarded.
*All updates and progress on your orders will be sent to your preferred contact method stated above or method of original correspondence. Failure to reply, respond, or lack of communication with us during production or at completion of your order after 7 days will result in your order being cancelled and will have to be resubmitted to begin production.If the order is completed, the order will be shipped and fulfilled as contracted. Please contact us for any questions or concerns you may have. We are here to help so don't hesitate to ask us! We have 100% positive feedback!
*This policy applies to all drum orders, repairs, carvings, and contracted work.
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